ud99 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how ud99 collects, uses, and protects your information.
Introduction & Overview
This privacy policy applies to users of the ud99 platform. By using our website or services, you agree to the terms of this policy. Please read this policy carefully.
ud99 is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how ud99 ("we", "our") collects, uses, stores, and discloses your ("you", "user") personal information.
By visiting our website, creating an account, or using any of our services, you acknowledge that you have read and understood the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.
ud99 reserves the right to change or update this privacy policy at any time. In the case of significant changes, we will notify you by posting a notice on the website.
1. Information Collection
Information You Provide Directly
Information you provide directly when registering an account or using the platform:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details for identity verification
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Contact details and address
Automatically Collected Information
Information that is automatically collected when you use our platform:
- IP address and geographic location
- Device type, operating system, and browser information
- Website usage logs and session data
- Information collected via cookies and similar tracking technologies
- Gaming activity and transaction history
- Click and navigation patterns on our platform
2. Information Use
ud99 uses the information collected about you for the following purposes:
Account Management
To create, verify, maintain, and secure your account.
Payment Processing
To securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
Customer Support
To answer your questions and resolve issues via live chat or email.
Fraud Prevention
To detect and prevent account fraud, money laundering, and unauthorized access.
Service Improvement
To improve the platform's functionality, usability, and gaming experience.
Promotions & Offers
To inform you of relevant bonuses and offers based on your preferences and gaming habits.
3. Cookies & Tracking
ud99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic functionality of the platform. Login sessions, security tokens, etc. These cannot be disabled.
Analytical Cookies
Used to understand how users interact with our platform. This information helps improve the quality of our services.
Preference Cookies
Used to remember your language preferences, gaming settings, and personalized experience.
You have the option to disable analytical and preference cookies through your browser settings. However, disabling some cookies may limit the functionality of the platform.
4. Information Disclosure & Sharing
ud99 does not sell, rent, or transfer your personal information to third parties for advertising purposes. However, we may share information in the following limited circumstances:
- Service Providers: Information may be shared with payment processors, technology infrastructure providers, and game providers as necessary to operate the platform. These partners are required to comply with the terms of our privacy policy.
- Legal Obligations: Information may be disclosed as required by court orders, lawful requests from government authorities, or to fulfill legal obligations.
- Fraud Prevention: Information may be shared with relevant authorities to detect fraud, prevent money laundering, and protect the security of the platform.
- Business Transfers: In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, the new party will be bound to comply with the terms of this policy.
5. Information Security
ud99 follows industry-standard security technologies and practices to keep your personal information secure. Our security measures include:
- SSL (Secure Socket Layer) encryption — all data transmissions are securely encrypted
- Use of strong hashing algorithms for password storage
- Two-Factor Authentication facility
- Regular security audits of systems and data
- Strict controls on internal staff access to information
- Automated detection of suspicious activity
- Secure data centers and backup systems
However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.
Your Responsibilities
Use a strong and unique password and change it regularly.
Do not share your login details with anyone.
Be cautious of suspicious links or phishing messages.
If you notice unusual activity on your account, inform us immediately.
6. Data Retention Period
ud99 retains your personal information for as long as it is necessary or legally required. The following factors are considered in determining the retention period:
- The duration your account remains active
- Legal, audit, and regulatory requirements
- Requirements for dispute resolution and contract enforcement
- For fraud prevention and investigation purposes
Even after an account is closed, certain information may be retained for a defined period due to legal obligations. Once that period ends, the information is securely deleted.
7. Protection of Minors
Age Restriction
The ud99 platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.
If we become aware that a minor has registered on our platform, we will close their account and delete all collected information. If a parent or guardian believes their child is using our platform, please notify us at [email protected].
8. Your Rights
ud99 respects the following data-related rights of its users:
You may request a copy of your personal information stored with us.
You may request correction of inaccurate or incomplete information in your profile.
You may request deletion of your information beyond what is required by legal obligations.
In certain circumstances, you may request that the processing of your information be restricted.
You may object to receiving marketing messages or to certain types of data processing.
You may request your information in a structured, commonly used format.
To exercise these rights or to make any data-related request, contact us at [email protected]. We will respond to your request as quickly and effectively as possible.
9. Third-Party Connections
The ud99 platform has connections with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and payment processing services (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies.
ud99 is not responsible for the privacy practices of these third parties. We advise you to read the privacy policies of the relevant third parties.
We share only the minimum information necessary to provide services with third parties and sign Data Processing Agreements with them.
10. Policy Changes
ud99 reserves the right to revise or update this privacy policy at any time. If there are significant changes to the policy:
- You will be notified via a notice on the website
- The "Last Updated" date at the top of the policy will be changed
- For important changes, a notification may be sent to your registered email
Continued use of our platform after changes are made will be considered as your consent to the revised policy. You are therefore advised to review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
We take all privacy-related requests seriously and make every effort to respond as quickly as possible.
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