Frequently Asked Questions
Answers to all your questions about ud99
Withdrawals, deposits, support, and VIP benefits — detailed answers on every topic, all in one page.
Using ud99 naturally raises a lot of questions — how long does a withdrawal take, which app can you deposit with, what benefits do you get as a VIP member, or where to turn when something goes wrong. On this page we have provided direct answers to more than 20 questions across four key topics. Every answer is based on ud99's own rules and information — no guesswork. If you cannot find your question, let us know via our 24/7 live chat.
Frequently Asked Questions
Withdrawal Questions
No, ud99 has no fixed office hours for withdrawals. You can submit a request at night or on public holidays and it will be processed normally. Usually the money reaches your mobile wallet within 1 hour of submitting the request. In rare cases of technical issues on the mobile operator's end there may be a slight delay — if that happens, let us know via live chat.
The minimum withdrawal amount at ud99 is ৳800. Requests below this amount will not be accepted. So if you have accumulated multiple small wins, add them up and withdraw once the total reaches ৳800 or more. bKash, Nagad, Rocket, and Upay — this limit is the same across all four methods. Check your current winnings on your account balance page before submitting a request.
A "Pending" status means your request is being processed. It is usually completed within 1 hour. If the status has not changed after the expected time, first make sure your wallet number was entered correctly. Then contact ud99's 24/7 live chat or email [email protected] with your transaction ID.
Yes, but you must meet the wagering requirement first. The wagering requirement for ud99's welcome bonus is bonus amount × 20. For example, if you deposit ৳1,000 and receive a ৳2,000 bonus — you need to place a total of ৳40,000 in bets before you can withdraw winnings from that ৳2,000 bonus. Any winnings earned after meeting the requirement can be withdrawn normally.
No. When withdrawing at ud99, funds can only be sent to a mobile wallet registered in your own name. Withdrawal requests to third-party numbers will not be accepted and may cause your account to be flagged during the verification process. This rule is strictly enforced for security and fraud prevention. Use your own bKash, Nagad, Rocket, or Upay number.
Deposits
ud99 itself does not charge any deposit fee — every taka you send will be credited to your account in full. However, your mobile wallet (such as bKash or Nagad) may apply its own fee for sending money — that is set by the respective service provider and is outside ud99's control.
Go to ud99's deposit page, select bKash as the payment method, and enter the amount (minimum ৳100). Then follow the on-screen instructions to complete the payment through your bKash app. Save the payment reference number — it will be useful if you need to contact support. Your balance is usually updated immediately after a successful payment.
ud99 currently supports deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is the same across all methods — ৳100. No other methods are available at this time.
Yes. After a successful Nagad payment, the balance is generally credited to your ud99 account instantly. In rare cases, a network delay may take a few minutes. If the balance still does not appear after waiting a short while, take a screenshot of the payment and let us know via live chat — we will verify it promptly.
Yes. On your first deposit at ud99 you get a 200% welcome bonus of up to ৳8,000. That means depositing ৳1,000 gives you a ৳2,000 bonus — letting you start with ৳3,000 in total. At the maximum: depositing ৳10,000 gives you a ৳8,000 bonus, for a total of ৳18,000. To withdraw the bonus, you need to place bets worth 20 times the bonus amount.
Contact & Support
Yes. ud99's support team is able to assist in both Bengali and English. This is done with Bangladeshi players in mind so there is no language barrier. Write to us in Bengali via chat or email and you will receive a reply in Bengali.
ud99's support is active 7 days a week, 24 hours a day. Whether it is Eid or the middle of the night, you can get help via live chat or email at any time. Support is available at any moment in Bangladesh Standard Time (BST, UTC+6).
ud99 has two support channels. The first is the site's live chat — the fastest option, just type in the chat box directly. The second is email: [email protected] — use email when you need to send detailed issues, screenshots, or documents. Bengali support is available on both channels.
To get your issue resolved quickly, have the following ready before reaching out: your account username or registered number, the relevant transaction ID (for deposits or withdrawals), a screenshot of the issue (if available), and a brief description of what happened. This allows the support agent to verify the matter faster.
ud99's support team operates 24/7, so emails to [email protected] are replied to as quickly as possible. For urgent issues, live chat is the most effective option — an agent will be there with you directly to resolve the problem.
VIP & Cashback
ud99 has four VIP levels in total: Bronze, Silver, Gold and Platinum. Each level has a different weekly cashback rate. The higher the level you reach, the more benefits you receive. Players at all levels receive regular cashback and other perks.
The weekly cashback rates across the four levels are: Bronze — up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2%. The higher the level, the higher the cashback rate. This amount is returned at the end of each week in proportion to the bets lost.
Beyond cashback, VIP players receive priority support, exclusive promotional offers, and early access to new games or features. The level of personalized service improves as you reach higher tiers. In short — the higher your level, the more refined your experience at ud99.
Continuing to play and bet regularly will gradually advance your VIP level. The more active you are, the sooner you can move from Bronze to Silver, Silver to Gold, and then on to Platinum. For details on specific turnover requirements or progress criteria, speak with support via live chat.
At the end of each week, a fixed percentage of what you lost in betting is returned to you as cashback according to your VIP level. For example, at the Platinum level you can receive up to 1.2% cashback. This money is added directly to your ud99 balance and can be used for the following week's play.
From the moment you open an account at ud99, you start benefiting from the VIP program — no separate registration is needed. You begin at the Bronze level and your level advances automatically through active play. Full details of your VIP benefits can be found in your profile section.
Still have questions?
Our support team is with you 7 days a week, 24 hours a day.
In Bengali or English — reach out whichever way you are comfortable with.